Terms of Service

Welcome to Casa Lume. By accessing or using our website casalumeshades.com (the "Site") and purchasing our products, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site.

All products displayed on our Site are custom-made to your specifications. Product images are for illustrative purposes and may vary slightly from the final product due to screen display differences and the nature of custom manufacturing.

By placing an order, you confirm that the measurements and specifications you provide are accurate. Casa Lume offers a free in-home measurement verification visit to ensure a perfect fit, and we strongly recommend taking advantage of this service.

We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity.

All prices are listed in U.S. dollars and are subject to change without notice. Prices do not include applicable taxes, which will be calculated at checkout based on your shipping address.

Payment is processed securely through Stripe. We accept major credit cards, debit cards, Apple Pay, Google Pay, Amazon Pay, Klarna, and Affirm. Your order is not confirmed until payment has been successfully processed.

Promotional codes are subject to specific terms and conditions and may have expiration dates, usage limits, or product restrictions. Promo codes cannot be combined unless explicitly stated. We reserve the right to modify or discontinue any promotional offer at any time. Abuse of promotional codes may result in order cancellation.

We offer free shipping on all orders within the continental United States. Delivery times vary depending on product customization and are provided as estimates only. Casa Lume is not responsible for delays caused by shipping carriers, weather, or other circumstances beyond our control.

Risk of loss and title for items purchased pass to you upon delivery to the shipping carrier. Please inspect your order upon delivery and report any damage or defects within 48 hours.

Casa Lume offers a complimentary in-home measurement verification visit after you place your order. During this visit, a Casa Lume representative will verify your window measurements to ensure your custom blinds fit perfectly. This service is optional but strongly recommended.

If measurements need to be adjusted after verification, we will update your order accordingly at no additional charge. If the adjustment results in a price difference, we will notify you before proceeding.

Because our products are custom-made to your specifications, we cannot accept returns on orders that have been manufactured to the correct measurements. However, we stand behind the quality of our products and offer the following guarantees:

30-Day Satisfaction Guarantee: If you are not satisfied with your purchase for any reason within 30 days of delivery, contact us and we will work with you to find a solution, which may include a replacement, store credit, or refund at our discretion.

Defect Warranty: If your product arrives with a manufacturing defect, we will replace it at no charge. Please report defects within 48 hours of delivery with photographic evidence.

Fit Guarantee: If your blinds do not fit properly despite using our measurement verification service, we will remake them at no additional cost.

All content on our Site — including text, images, graphics, logos, design elements, and software — is the property of Casa Lume and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our Site without our prior written consent.

If you create an account on our Site, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.

You agree not to use our Site for any unlawful purpose, to violate any applicable laws or regulations, to infringe upon the rights of others, to submit false or misleading information, to upload malicious code or interfere with the operation of the Site, or to attempt to gain unauthorized access to any part of the Site.

To the fullest extent permitted by law, Casa Lume shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or purchase of our products. Our total liability for any claim shall not exceed the amount you paid for the specific product giving rise to the claim.

You agree to indemnify and hold harmless Casa Lume, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Site, your violation of these Terms, or your violation of any rights of a third party.

These Terms shall be governed by and construed in accordance with the laws of the United States. Any disputes arising from these Terms or your use of our Site shall be resolved through binding arbitration in accordance with applicable arbitration rules.

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

If you have questions about these Terms of Service, please contact us at:

Casa Lume
Email: hello@casalumeshades.com
Website: casalumeshades.com